Privacy Policy

Crossroads Insurance Agency, LLC

Last updated: November 20, 2025

Crossroads Insurance Agency, LLC (“we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information.

1. What Personal Information We Collect

We may collect:

  • Identity Data (name, date of birth, driver’s license number)
  • Contact Data (address, email, telephone numbers)
  • Insurance-specific Data (vehicle info, driving record, property details, health info for life policies)
  • Technical Data (IP address, browser type when you visit our website)
  • Marketing preferences and SMS opt-in status

2. How We Collect Your Information

Directly from you (forms, phone, in-person), through our website, or automatically when you visit our site.

3. How We Use Your Personal Information

We use your information to:

  • Provide insurance quotes and issue policies
  • Service your account and process claims
  • Send account notifications, appointment reminders, and customer care messages
  • Send marketing communications if you have opted in
  • Comply with legal and regulatory requirements

4. Who We Share Your Information With

We share with insurance carriers/underwriters, service providers (e.g., claims adjusters), and legally required parties only. We do not sell your personal information.

SMS / Text Messaging: Phone numbers and SMS consent are never shared with third parties or affiliates for marketing purposes. SMS consent is used solely by Crossroads Insurance Agency to send the messages you agreed to receive.

5. Marketing Communications

You will only receive marketing texts if you have explicitly opted in. You may unsubscribe at any time by replying STOP or contacting us.

6. Data Security & Retention

We use industry-standard security measures to protect your data and retain it only as long as necessary for business or legal purposes.

7. Your Rights

You have the right to access, correct, or delete your personal data. Contact us to exercise these rights.

8. SMS Terms

See our full SMS Terms & Conditions for details on messaging frequency, opt-out, and help.

9. Changes to This Policy

We may update this policy; changes will be posted here.

Contact Us About Your Privacy

Phone: (980) 550-4447

Email:[email protected]

Address: 538 Turnersburg Hwy, Suite C
Statesville, NC 28625