SMS Terms & Conditions

Crossroads Insurance Agency, LLC

Last updated: November 20, 2025

Crossroads Insurance Agency, LLC (“we,” “us,” or “our”) may send you SMS/MMS messages only if you have provided prior express consent. By opting in, you agree to receive messages at the mobile number you provided.

Your phone number and consent will never be shared with or disclosed to third parties or affiliates for their own marketing or promotional purposes. Phone numbers collected for SMS communication are used solely for the communications described on this page and will not be sold, rented, or disclosed to other companies.

Types of Messages You May Receive

  • Payment and premium-due reminders
  • Policy renewal reminders and expiration notices
  • Claims status updates and follow-ups
  • Appointment reminders (annual reviews, consultations, etc.)
  • Quote follow-ups and application status updates
  • New policy, endorsement, or coverage confirmations
  • Promotional offers, discounts, or marketing messages
  • Emergency or urgent notifications (e.g., severe weather alerts affecting coverage)

Example messages:

“Crossroads Insurance: Your premium of $127.50 is due 12/05. Pay now at [link]. Reply STOP to opt out.”
“Friendly reminder: Your annual policy review with Agent Sarah is tomorrow at 2pm. Reply C to confirm.”
“Bundle home + auto and save 15% this month! Reply YES for a quote or STOP to unsubscribe.”

Message Frequency

Message frequency varies depending on your interaction with us and the services you use.

Message & Data Rates

Message and data rates may apply. Please contact your wireless provider if you have questions about your plan.

How to Opt In

  • Checking the SMS consent box on any form
  • Texting START to (980) 550-4447
  • Replying YES or Y to a confirmation message we send
  • Verbal consent (in-person or over the phone)
  • During online quote, application, or account signup

How to Opt Out

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. You will receive one final confirmation, then no further messages unless you opt back in.

Need Help?

Reply HELP to any message, or contact us using the details below.

Marketing Messages

Promotional messages are sent only with your prior express written consent. You may withdraw consent for marketing at any time without affecting transactional messages (payment reminders, claims updates, etc.).

Data Security & Retention

We use industry-standard security measures to protect your information and retain your phone number only as long as necessary for the services you requested and to meet legal requirements.

Changes to These Terms

We may update these terms occasionally. The latest version will always be posted on this page.

Questions or Want to Opt Out?

Phone: (980) 550-4447

Email: [email protected]

Web: Contact Page